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Terms and Conditions


Privacy Policy


This Privacy Policy governs the manner in which ‘The Zwave’ (“the Company-Smart Plus Ltd”) collects, uses, maintains and discloses information collected from users ( "User") of the website ("Site"). This privacy policy applies to the Site and all products and services offered by the company.


Personal identification information


We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information.

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.


Non-personal identification information


We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers used and other similar information.


Web browser cookies


Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, please note that some parts of the Site may not function properly.


How we use collected information


The Company collects and uses Users personal information for the following purposes:

To improve customer service- Your information helps us to more effectively respond to your customer service requests and support needs.


To improve our Site- We continually strive to improve our website offerings based on the information and feedback we receive from you.


To process transactions- We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.


To send periodic emails- The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.


How we protect your information


We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.


Changes to this privacy policy


The Company has the discretion to update this privacy policy at any time. When we do, we will post a notification on the home page of our Site and revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.


Your acceptance of these terms


By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.



Contacting us


If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

By access and using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements:

"Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We” and "Us", refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company's stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.




Client records are regarded as confidential and therefore will not be divulged to any third party, other than our manufacturer/supplier(s) and if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client's with appropriate written information, hand-outs or copies of records as part of an agreed contract, for the benefit of both parties.


Disclaimer Exclusions and Limitations


The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, this Company:

excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company's literature; and excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.  This Company does not exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.  


Website Access


It is not necessary to register with us in order to use most parts of this Website. However, particular areas of this Website will only be accessible only if you have registered.


Use of this Website


This Website may be used for your own private purposes and in accordance with these terms of use.

You may print and download material from this Website provided that you do not modify or reproduce any content without our prior written consent.


Website Uptime


All reasonable measures are taken by us to ensure that this Website is operational on a 24 hour basis. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

Where possible we always try to give advance warning of any website maintenance or website down time but we shall not be obliged to provide such notice.


Third Party Provided Content


Any content that a third party to this Website sends or posts to this Website shall be considered non-proprietary and non-confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all content provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.


When using this website you shall not post or send to or from this Website any content:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.



Links to and from Other Websites


Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website and these links are provided for your convenience only. If you visit any website via a link on this Website you do so at your own risk. We do not monitor or review the content of other party's websites which are linked to or from this website.


Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.


Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.


By linking to this Website you shall indemnify us for any loss or damage suffered to this Website as a result of such linking.




Whilst we do take all reasonable steps to ensure that the information and pricing on this website is up to date and accurate at all times. However, we do not guarantee that all material is accurate and or up to date. All material contained on this Website is provided without any warranty of any kind. You use the material on this Website at your own discretion.


Exclusion of Liability


We do not accept liability for any loss or damage that you suffer as a result of using this Website.

Nothing in these Terms of Use shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.


Law and Jurisdiction


These terms of use are governed by English law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the Courts of England and Wales.


Contact Details:


Business’s name: The Z-wave Store (Smart Plus Ltd)

Business address: 52 Mill Bay Lane Horsham West Sussex RH12 1SS

Contact details:

This company is registered in England and Wales, Number 05096045



Ordering Payment and Delivery and Returns Policy




Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur we cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.


You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. If you prefer to order by telephone please call us on the numbers shown on our contacts page.


Any applicable carriage charges will be shown prior to you placing your order, if any additional carriage charges apply we will contact you prior to your order being despatched and you will have the option to accept any additional charges or cancel your order.




You will be required to pay for the goods in full at the time of ordering in Pounds Sterling.


We use a third party secure payment facility for online purchases. You can pay for your order by Visa, Mastercard, Delta/Connect or PayPal.


Promotional prices or special offer codes only apply during the period stated or to the groups applicable.


All prices quoted on our website are in UK pounds and include any taxes at the current rate.


Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.





All orders are delivered free to the UK mainland only on an economy service. Please contact us for pricing for any special delivery arrangements or urgent orders. Unfortunately we do not offer free delivery to any islands or the Highlands/Islands of Scotland, please contact us for quotation for delivery to these locations.


We will only despatch orders to the address registered with your method of payment or Paypal registered address. Please ensure your address is correct.


Delivery times are calculated in working days Monday to Friday. If you order after 4 pm the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow extra working days.


We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.


Disposal of packing materials is your responsibility.


We aim to deliver within 3 to 5 working days. We will attempt to email you if we become aware of an unexpected delay. Your order may arrive in more than one delivery.

All delivery dates quoted are given in good faith. We do not accept any liability which may result from the late delivery or failed delivery of goods.


All small orders are sent out via royal mail small packet service, if your order is over £15.00 it will be sent out via a courier service which may require a signature,


Each order will be attempted to be delivered twice. Any orders returned to us may incur an extra cost for re-delivery or an administration charge to cancel a returned order.



Missing, Incomplete or Damaged Orders


In the event your order does not arrive you must contact us within 48 hours of the expected delivery date. For incomplete or damaged orders please contact us within 48 hours of delivery. In the unlikely event that the product arrives damaged please send us photographic evidence. For incomplete orders we will send any missing items on the next available shipping date.


Any incorrect items received should be returned to us and any delivery charges will be refunded back to you. Contact us to confirm the return.


Returns Policy-Returning Goods


The 'Consumer Contract Regulations' regulations replaced the 'Distance Selling Regulations' in June 2014. The company abides by these regulations but they do not form part of our terms and conditions or the contract of sale.


You are entitled to a refund as long as you inform us of your decision within 14 calendar days from the day after delivery of the goods. The goods must be in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with them including manuals, blank warranty cards and all accessories and documents provided by the manufacturer. You can examine the goods as you would in a shop but you must not have used or installed them or input any data on them. Whilst the goods are in your possession you must take reasonable care of them. DVDs, CDs, memory cards and software packaging discs must still be sealed.

In the case of a service contract or a contract for the supply of a digital download, the cancellation period will expire after 14 days from the day of the conclusion of the contract.

If you consent to a digital download starting within the 14 day cancellation period and acknowledge the right to cancel will be lost, you will not be able to request a refund.


We may make a deduction from the refund for any loss in value of the goods if the loss is a result of any unnecessary handling by you.


To arrange a return you must contact us and be in receipt of a returns authorisation (RA) number before sending any item back. Any product without a RA number will not be refunded.


The returns process will take approximately 5 working days once the goods have been received at our premises.


We cannot refund/cancel your purchase:


If you return a product without a RA or proof of purchase

There is a contract for services with the product and you have started using the services

The seal has been broken on any DVDs, CDs, memory cards or software.

If the silver strip on the back of your Software Product Activation Key card has been partially or completely damaged or removed

or if the goods were a special order to your specification


We recommend that items being returned be sent via insured, trackable delivery for your protection. Please note: all return postage charges to be met by the customer, unless returning due to a fault.


Order Cancellation


If you wish to cancel an order or part of an order please contact us immediately. If an order has not been despatched we will cancel or amend your order as requested. Any refunds will be processed within 5 working days. If your order has been despatched please follow our Returns Policy



Export restrictions


At present we only send goods within the UK. We plan to add exports to our services in the future. If however you have a special request please contact us with your requirements.





Prices and availability of items are subject to change without notice the prices advertised on this site are for orders placed


Product Descriptions


We attempt to be as accurate as possible with our product descriptions however we do not warrant that product descriptions or other content is accurate, complete, reliable, or error free.


From time to time there may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.


We reserve the right to correct ant errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after orders have been submitted) We apologies for any inconvenience this may cause.


Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the accessories pictured, unless stated in the specification of the goods. Whilst goods may be shown assembled they may require assembly by you.